So the first time we walked into Orr's we were in awe. Everything was so beautiful and sparkly. We then met Barbara and started talking about rings. Barbara was SO wonderful with us, and really made us feel at ease. Naturally, when we returned to make our final decision, we asked for Barbara. Now I understand that they must get SO many customers who walk through that door, and it must be difficult to keep track of everyone. But, DH and I were increasingly disappointed with our contacts with Barbara after the first visit. It seemed every conversation, whether by phone or in person, we had to remind her of everything we discussed previously. And each time she would look at us like we were discussing normal things like engraving our rings, for the very first time. Of course, she would then attempt to cover and act like we were old friends again. The service was not bad by any means. And I do love having them clean my rings. :) But, if we return to Orr's, I definitely will not feel the need to be loyal to our consultant. Out of ALL of our wedding vendors, she was the ONLY one who made us feel like we were not important enough to remember. I had vendors that I didn't talk to for months, and when I called, I just needed to introduce myself and they would constantly surprise me by making comments that let me know they knew exactly who I was.
We also had an incident in which they lost DHs ring somewhere between the time we checked them to be sure we were happy with them, and when they were sent to be engraved (presumably in the shop.) To their credit, they immediately ordered us a new one. But, of course Barbara made it sound like she was doing us a favor by insisting we not be charged anything extra (shipping, extra engraging costs, etc.). OF COURSE, we shouldn't get charged anything extra, it wasn't our fault! I would not hesitate to recommend Orr's as a place to order your rings...but I don't think I'd recommend our consultant.
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